"frequently asked questions"
When will my order ship?
For custom items, please allow 1-4 weeks for order preparation. We try our best to complete each order within a week however if there are multiple orders in the queue please allow us this 1-4 week time frame to customize your order along with any orders that are before yours before shipping. Once customization is complete we ship with USPS Priority which usually takes about 1-3 business days and you will be sent a shipping confirmation email with tracking number included.
Do you take PayPal?
Unfortunately, Paypal does not support our business of selling custom footwear so we only accept credit or debit cards. Our website and payment processing is 100% PCI compliant and all of your payment data is encrypted and never stored. You may order with us with confidence, and know that your purchase will be safe and sound. We also guarantee your order will be shipped and delivered or your money back.
Do you accept refunds? Can I cancel my order?
We only issue refunds if you have not received your order within 4 weeks after your order was placed. Because it takes us time and we have to purchase materials, we will not be able to issue refunds, exchanges or cancel your order once it is placed and processed. Please do not purchase if you are not able to wait up to 4 weeks to receive your customized item.
Are these official releases?
We do sell some official exclusive products. However all “made to order” products are customized by us and are not official releases.
May I suggest a product?
Sure, we are always open to feedback and would love to hear your ideas. Please send us an email at: email@example.com
Do you ship worldwide?
Yes, we ship to all 7 continents.
Are your products authentic?
Yes, all of our exclusive releases are authentic and we only use authentic items for the base of our customized orders.
I don't see my size
If you don't see your size available please email us at firstname.lastname@example.org and we will let you know if we can source materials for your size and create an order for you.